do not trust this guys , if you win in live bet your win cancelled
they say in their new terms that after the result I have the right if you win to they cancel it.
with any excuses they wants.
my bet is open all the time 15 min before end and of course has open yet , I almost lost it but they not cancelled , after end and won ticket cancelled .
You should share a screenshot of your bet so that we can see which market you are referring to in this case. I placed several live bets in different popular markets in this site and I never faced any issues.
If they repeatedly cancelled your live bets in this manner, they are in the wrong. However, if this was a one-time thing, their excuse is understandable.