Hello everyone,
Firstly, I apologize for the delay in responding, as I missed some direct messages over the weekend.
Let's quickly recap the situation concerning the user "Farellosk." This individual registered on our platform on October 26, 2023, made a deposit of $1,500, placed a bet, and won. Following the win, OP completed the Know Your Customer (KYC) verification and withdrew the initial deposit amount from the winnings, leaving the rest in the account balance.
Up to this point, there was nothing unusual about the account activity. However, on November 2, 2023, a new user named "Knightonhorseback" created an account. After some activity, we initiated a KYC check during the withdrawal process. To our surprise, we received the same identification documents and selfie photo that "Farellosk" had previously submitted.
As a result, we notified "Knightonhorseback" about the breach of our Terms and Conditions and subsequently informed "Farellosk" as well. We proceeded with our protocols, including blocking accounts and confiscating the funds.
This sequence of events clearly indicates a violation of our Terms and Conditions, and we believe our decision was justified. However, due to our privacy policy, we will not post the evidence publicly.
Cheers,
tokash
I'm shocked by what Fortunejack wrote!
He wants me, such an idiot that I had $1,500 in my account, to suddenly open a second account! And passed the verification again?
I would like to ask a question - what is the activity on the second account? What is the deposit? What are the bets?
But the most important question is that when I went through verification, it included photographing documents with a camera + photographing myself. Fortunejack, could you please post these photos??? + post the photos that were taken to verify my account, this is important!
I give permission to publish these photos!
Can you do it?I think Fortunejack is a very decent bookmaker. But now he wants to convince me that I'm an idiot! I simply could not and did not verify the second account!
Can I ask Fortunejack to compare photos of these two accounts? Is there a possibility that there was some kind of glitch in your system and my documents were copied to someone else’s account folder? That would explain everything! I also wonder what behavior the owner of that second account has. Is he trying to argue with you? Something tells me that that person also suffered due to a technical glitch in your security system!