In fact my hope is that OP is lying, that he's working for a competitor of Rollbit and is trying to besmirch their reputation
Possible. The way we see people are creating accusations against casinos, a group can plan such evil things and try to harm reputation of a specific casino. Another user claimed that he faced similar situation.
They just do this process to make sure it’s really you who’s verifying and no one els, e.g a relative or kyc account buyer. I’ve went through this process before. Rollbit does make me very sad though.
Can we expect a response from Rollbit management regarding these claims whether it's true?