I would argue a little wiggle room that if their video verification includes logging out and into their platform, it can be accepted as a countermeasure of fraudulent activity by faking credentials for KYC, using someone else's ID for their KYC, but asking for a screenshare when accessing binance and google account is... I don't think they have any basis to justify this action and kinda upsetting.
I'll PM Razer and invite him to this thread, see what their defense for such invasive investigation.
Thanks for the heads up here, Holy!
OP was subject to further KYC checks due to the initial information not being enough to verify we were dealing with the true account controller.
Keep in mind this call, and any actions on the call, are completely voluntary. The sole purpose of such calls is to verify identity. These are specifically good for cases where we may expect prolific abuse (repeat abusers).
Video KYC interviews are certainly not unheard of. While it may be uncommon, it's not something exclusive to Rollbit. I'm aware of examples, including from personal experience, from much larger services than ours.
Excuse me, but it's disgusting and very privacy invasive. Would OP able to withdraw all of his balance if OP refuse the "voluntary" call? If i were OP, i would interpret it as mandatory to increase chance the balance can be withdrawn. But on positive side, it could be good counter measure against gambling addiction where some people would rather not gamble rather than get such treatment.