DYOR and do not blindly depend on news articles without verifying if the information they posted is right, wrong or obsolete. To be fair there are quite a lot of users who have a ledger hardware wallet, some of them bought it a long time before Ledger's flaws were exposed, flaws such as their inability to safeguard their customers' data and also lying that it was impossible for their customers seed phrases to be extracted from the secure element. A company that does things like these cannot produce one of the best Bitcoin hardware wallets, so you should DYOR and not believe what 'investopedia' says.
There are a lot of pros and cons about extracting such seed phrases. This feature is actually undesirable for users who don't want their wallet to be owned by someone else and is also quite vulnerable.
But those who agree to the feature can activate it but have to pay a few dollars just for a month. Ledger was initially the best-selling and most-chosen hardware wallet device, but when the seed phrase recovery feature appeared, that all changed.