Congratulations on getting your funds back. I recall the previous threads going back some years regarding ChangeNOW and all of the associated names/brands/companies and how difficult it was for a forum member to get back his funds but he persevered and in the end managed to get a full refund.
Please lock this thread as you have achieved a refund and that was what you set out to do.
I received a refund. It took a long time, but I was angry and had a really bad experience. I will now delete this post. Thank you so much to everyone who helped.