Really I have seen many complain on this casino and not one or two but many and yet people are still saying they are Trustworthy and when recommending for good casinos I normally see BC. Game. Like what you have said, this kind things is not too good for a casino Company because it is a public entertainment center and I know you are not saying because you wanted to but because of their inability to resolve your case resulted it to this level and this is not good for their image and reputation in the forum and beyond. The worse part of it this that they created flag for it. I used to tell people that BC. Game is a good casino to play with but with this everything is getting astray.
All big casinos have a lot of complaints, the bigger they are more people are trying to exploit it. I never had any problems with BC, and I can't complain about them. But I think that they should be more active here and they need to address some cases, why they are not doing that I can't say. Maybe they will show up here and give some explanations... many of us are waiting for that.
Similar as you, I didn’t had any issues with them in the past but been a while since I last made a withdrawal also. Some cases need their attention and need to be solved as it is not looking good for their reputation if they don’t handle the cases in a good way.