Umm...? That is actually what I asked you since
three days ago and I've been waiting ypur answer to weighting my further step. They did not give me any follow ups and I was hoping they put an effort from your side. I take it that the silence goes on, although they were online couple of days ago and could reply for a case in AG only yesterday?
Oh, I'm sorry, you are right. I did read your post but missed the whole part below the line in your post. I guess that line (why even use it?) fooled me into thinking the text below it was some sort of signature text and therefore I didn't think about reading it.\
But no, they never got in touch with me and I am pretty sure it won't happen anymore either.
I use that horizontal line to indicate a separate reply [mostly, though it's also used for other purposes in some occasions] when addressing more than one post or user in single reply. Posting consecutive posts are not allowed by the forum rules.
Anyway, flag supported for the time being due to their silence and inaction although many means of communication has been exhausted. You're raising a type-3 flag, a violation of written contract, you'll need three DT supports, you'll need two more after mine to activate it.