This is why you should never leave your funds on any site regardless of its reputation unless the amount involved is small.
Yes, that's right, for example, I have experienced this on several casino sites where I left my dogecoin because I thought the value was not too expensive at that time so I left it then when the price went up again I accessed the site and could no longer open an account, funds and accounts. I was frozen, that was my lesson and I thought of warning anyone not to leave any money in the casino no matter the amount.
It doesn't matter how much crypto is stored on the site, even though the value is small, we will never know the price of crypto in the next few years. It's best to withdraw money if you really want to stop gambling and leave your account. Don't let anyone complain about account problems and frozen funds one day. I think everyone on this forum has warned about that.