Hi. Yes, I think the reason for the document rejection might be because you converted it to PDF yourself. Please contact your bank and request the PDF file. Once done, resend the document to the team. We understand that this situation can be tiring, especially when it comes to withdrawals. Every user goes through verification at some point. We manually verify to identify any T&C violations like money laundering or underage gambling. Thank you for understanding, and we hope for a quick resolution to your case.