Hello,

it was my first day on shuffle.com. I placed a bet on tennis. It was settled uncorrectly. The match was Elias vs Houkes in the challenger Montevideo. I bet on Gastao Elias. The player Gastao Elias retired but my betting was considered Loss. On every gambling website this bet would be refunded and the match considered voided.

The Terms and Conditions  https://shuffle.com/info/sports say - For abandoned matches markets that have not reached their natural conclusion yet will be automatically voided.

So I don-t understand why the bet is considered Loss. Someone can help me?