Just inquiring about Fortune Jack, This is my first winning and the only reviews I can find are angry reviews here. Positive reviews are rarely done in my opinion.
What is the deal with KYC and Fortune Jack - I did the KYC and now they're doing a security check. I asked support what are the KYC requirements and they will send it if it is required. I would've done the KYC prior to me playing.
I know that they have been in the industry for a long time, but I have played with other crypto sites and it has been a positive experience and support was helpful.
Have I been scammed?
You'd be hard-pressed to find positive reviews anywhere unless they were specifically asked by someone to put out their opinions. Negative reviews are the ones most likely to be shared by others after all since, well, a casino being proven positive simply means they're doing their job properly, not exactly share-worthy.
Anyhow, as for the KYC, I reckon it's just a standard KYC check. It's actually pretty normal nowadays that they ask KYC when withdrawing (or more KYC really) compared to when registering. Try reading ToS and just look for clauses related to KYC really. As for support being awful, well, that's just customer support being customer support. Nothing new there really.