UPDATE
Conversation with my host regarding withdrawals being locked:
They are seriously trying to trick me into depositing to steal more money from me lmao. In addition, I am muted in BC.Game lobby chat for no reason. They probably don't want me to tell my story to the current players on their site lol.
That amount is too huge to ignored and I really hate the way that support answer a valid concern. Seems like so casual about the faulty withdrawal function while the customer itself is having a rough time with their concern.
One thing doesn’t add up here, why they will unlock the account and open the withdrawal function if the user is really an abuser since the account should be perma ban for violating the ToS.
The reason they gave is as usual some nonsense related to "bonus abuse". Anyone knows how to proceed from here?
Your best chance is to challenge them through arbitrator website like CG and AG since your concern can be proved by providing evidence that involves the participation of the casino to provide data from their site. BC has a lot of pending cases until so I’m afraid that you can’t expect too much positive result by doing this.