Dear OP,
This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.
Two months gone and you have no follow up for this case? Half an hour ago I read another scam accusation against you. From you post history page I see there are a few more accusations where you made one comment and disappeared. What is going on with you?
I quickly looked on these cases so far without taking any of them seriously but it seems serious now and I will need to read lot more in details. Looking at the reactions from some members [who are somehow reputed and I trust some of them] I do not feel I will be finding anything good for you. But still to keep me updated before supporting any flag and leaving you a tag, I will take a few hours time until I finished my reading.