If a gambler is challenged with a particular and personal experience with using a gambling platform, he can get the required assistance needed from the community like this by first sharing his own side of view and then others may know how they can come in, if it's gambling issues with the particular platform, then the casino have to be the one responsible for the response to each of their users challenges as such could be better treated on their announcement discussion thread.
You have said it right. Gamblers on this platform have the privilege to always complain about any casino that does not treat them well and likewise their own personal challenges. Many gamblers have been able to resolve issues with their casinos through this platform as that avenue is is always put in place to sort out issues between gamblers here and casinos so as to reach a peaceful without any partiality. This community have always been active to respond to members irrespective of the situation at hand and also many cases have been resolved here and if they are to be call on to say it, I believe all of them would come to talk about their experiences.