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I'm neither accusing you, nor taking the side of the casino yet. I just answered your questions. I have sent them an email about it.
very strange that yo are taking side of the Blackjack.fun Scammer. are you maybe partner of family?
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Please read his post wholly, he explicitly said that he's simply answered the question, and if he hadn't already, I'll probably post something similar, explaining the best we can to OP why something happened as per our knowledge.
OP, I'm going to send blackjack.fun's representative and invite them here, please have some patience and wait for them to come back online.