Betnomi is trying to show that they are serious about restoring their reputation, so there's no harm in giving them time because however we realize that this problem is not easy to resolve in a short time. To every user who has been harmed, you can monitor every development from Betnomi. I hope that Betnomi can also be transparent about every development that is being made so that we can see where this problem has reached.
The first step will determine everything, you and Betnomi have done the right thing and informed the status of what actually happened. Gradually I am sure that user charges and funds can be returned.