btw i was at the last vip level
bet around 20-30k weekly
made around 40 profit this year and they start limit my bets 10-20 dollars max
a bit sad as a vip
so of course u cant stay in the vip level
i do my kyc again the second in one year ; take all the money and left
i feel betrayed by how they act
They don’t care about your VIP status as long as you are winning since you are unprofitable to their business. They will only treat you as real VIP if you are in negative profit while you already established your account as unprofitable through the years.
That’s how casino work so maybe try casino that is reputable and very active here next time so that you can appeal your case like this. I highly recommend sportsbet.io because Steve is very reasonable man and their casino is on the business for a long time while they are active here in the forum. There’s no way to appeal this kind of case when talking to casino support in the website.