We transferred the coins to their wallet, due to the fact that the commission increased sharply - the coins took 2 days instead of 24 hours. Wrote a letter, attached a letter of guarantee - 3 days of silence without a response! We write in telegram - at first they read it - then they stopped reading it altogether!
First question, is the transaction where you send Bitcoin to Sinbad.io confirmed?
The Sinbad team has announced their absence these days, so there may be a delay in the response. Here is the confirmation of their campaign manager on the forum
As you know Sinbad management informed me last week that they will be away for sometimes, I am expecting them to be available with me anytime this week.
High fees, as well as planned leave, caused certain delays in solving issues. A bit of patience is required for everything.