Hello, it has been over ten days since I submitted my documents for verification. I have only logged into your platform a few times and placed a few bets, yet the verification process seems to be taking an unusually long time. I find this incredibly hard to believe. Moreover, the process appears overly complex and seems to exceed the norms of regular verification procedures. I'm unclear about the purpose of this extensive scrutiny. What exactly is your platform trying to ascertain or test through this process?
Hello! Typically, the process takes about 3 days, although some complete the verification in just a few hours. The timeframe depends on two factors: 1) the workload of the security team and 2) the speed and accuracy of document submission. In your situation, the team was awaiting the bank statement sent to their email. All players undergo the same process: placing bets and being asked to pass verification before withdrawal at some point. Nothing too suspicious, I assume