I was planning to reach them through it and get to the bottom of this situation once we get a clearer picture of the support email, whether it's working or not and decide if it's necessary to get to them to sort this out based on the email result. I'd like to wait and take it step by step before flooding them with attempts to reach them from every possible channel at once.
Yes, you must wait. Flooding them with requests for the same subject will only further hinder support and create difficulty in responding in a timely manner.
Especially because I believe that in phases of very high fees, support is flooded with requests, and they have three times more work to resolve.