What happened to using account credentials for withdrawals instead of emails? What happened to contacting your customers instead of writing about it months later on a third party forum?
Could it be someone else gained access to the account and is now collecting personal information?
As if everyone remembers amount of coins in account and many months of website not working

Guy who sent this post is clearly controlling betnomi.com domain and website, as he is accepting refund emails refund address he posted.
Was is so hard for him/them to send email only to members who already have account with leftover balance, instead of asking everyone to send their private information?