Asos.com has 3.7 rating on Trustpilot. I am ordering clothes from them since 2017 and I have never had any problem and it amazes me why their rating is so low, asos is also considered as one of the best e-commerce platform. But it doesn't amaze me that Roobet has so high scores, they are really a good casino and their marketing team does a good job.
Sometimes the ratings don't make a lot of sense. If you look at the rating for booking.com, after 50.000 reviews they only have a score of 1.2. To be honest, I also didn't had a great experience with them (their customer service is not great) but it is a great and easy platform to use for travelling. So better to always check multiple sources if you want to have a full picture.
How can you state a conflicting statement? If you did not have a great experience then it is not a great platform. However I believe that it is an individual case. Like Roobet, many have a satisfactory experience with Roobet, me included, while there are still players that got some issue with Roobet especially when that account is tagged with breaching the TOS and circumventing the geo location by the use of VPN.
Honestly, I am always questioning the credibility of every review since they can be a paid shiller if giving a positive perfect review, or a sore loser who got busted for cheating who gives a negative review. I don't simply rely on a single review site but rather verify the reviews by checking it through different reputable review sites.