You know, Trustpilot is a one-sided platform. You can write anything as an accusation, but the other side cant do little as defense. They can only ask Trustpilot to delete review, or write a comment without giving much details. And customers loyalty is a shaky thing. You can be loyal for ages, but one single thing that mistake (even if it their fault) crosses out all loyalty.
Yeah. This is the biggest issue with Trustpilot since trust is a 2 way street and is supposed to be mutual. Also, customer loyalty is everything when it comes to a business indeed. Just look at Betnomi for example.
They executed a rug-pull and came back claiming that they are trying to refund all victims, but very, very few are willing to trust them with their funds again.
this is also the reason why we must forget about using trust pilot nowadays and also about those review sites because around the years? what I noticed is that in the beginning they are issuing valid and legit reviews but along the way as they are gaining users and followers? the review changes and seems like favoring casinos (in which I believe they are being paid or rented) and so now I only trust review from Bitcointalk users that has tons of good gamblers .