I followed a case here in gambling section, where a gambler had issues to withdraw his winnings and your support asked him to lose his balance in BC.Game intentionally. You should start looking after these kind of cases and explain from where these orders of asking players to lose intentionally came from. It’s hard to believe that the support moderator or manager did this act on his own. If we don’t have a reasonable explanation then everything in your business is shady AF.
I won’t say you only took long to respond to all what is happening right now, but also late.