We have thoroughly investigated the matter and determined that the problem is related to an anomaly with our odds source, 'Betby.' We had no control over this issue, which led to a negative experience on our platform.

BC Game and 500 Casino both use 'Betby' as our odds supplier. In this instance, a customer placed bets on the same market on both websites simultaneously. The odds provider: 'Betby', monitors betting patterns across the platforms it supports and places restrictions on players to prevent excessive bets on particular markets. It appears that the user was limited from placing bets on that specific market; however, the provider did not realize this restriction until five days later. With the user having already withdrawn money from 500.Casino, the provider had no choice but to void the bet on our website, where the user still had a balance. This situation was entirely beyond our control and not due to any fault on our end. The provider has the discretion to handle bets as they see fit.

The awkwardness arose from the delayed voiding of the bet and our lack of an immediate response. While, typically, we wouldn't honor winnings in such circumstances, we have decided to do so out of good faith. We acknowledge the inconvenience caused by the delay and lack of communication.

Your funds have been refunded to your BC.Game account, and you are free to withdraw them. We apologize for any inconvenience and appreciate your understanding.

Have a great day!