On Nov 26, after 61 days, BCD Swap fees and everything deducted, I received 0.184311 BTC ( Around $6900). It still has zero confirmation on blockchain after 4 hours. Not sure if its a blockchain issue or? BC customer support says wait 24hrs.
Swapping from BCD to any cryptocurrency requires no fee on BC.GAME unless you've swapped between other cryptocurrencies.
We've considered your case and you've received the additional 2,930 BCD through PM here, amounting to $10,040 paid in total. The current price of 0.2677985 BTC would be $9,975 and we hope you're satisfied with the outcome.
We apologize for inconveniences caused by the lack of clarity in our deposit bonus promotion and hope you will continue to play on BC.Game.