The unaddressed cases have been brought to your attention a multitude of times and they should have been resolved by now. Why did it take BC.Game so long to address the issues publically? (If there actually is any such plan to address the issues and resolve them). Surely you must have noticed how badly this forum has been for your reputation? And reputation is money.
Furthermore I think you should address the reasons why your casino has such an unproportional amount of scam accusations? Is there a lack of teamwork or a failure in the customer support department?
If you do have funds in it and until now you have not been able to withdraw it would be natural to demand something like that. However if on the contrary it's good that we have to be able to understand that this task is not as easy as turning the palm of the hand resource limitations can occur and the good news is that they are starting to improve the conditions for the Bcgame casino rather than not doing it at all. So give them time to prove everything.
I'm sure you understand more than me on this matter. You can position yourself as part of a casino that has problems maybe you will also say the same thing and ask for time to solve everything one by one.
just expressing a personal opinion.