First of all, if you want to complain, you must always provide proof, e.g., date, chat screenshot, bet slip, etc. Just like we don't trust casinos at face value, we don't trust users who complain at face value as well, especially from users whose post history is only about problems on casinos. That's not normal.
@BK8.Official kindly provide a detailed explanation about what this case is, so we can hear from both sides.
The facts are here. Their site states that the OTP can be received by email or by phone but their official Telegram customer service told me "Not in all the cases". So, I'm being targeted. On chat BK8 told me that they accept players from all the world as you can see from the screenshots, but they have to find a Malaysian number to receive otp. I found one, there are many sites that provides this kind of service, and provided them the number, but BK8 (only for me) want a screenshot of the credit of the same number. I can't provide that for sure. I wonder how many of their customers have been asked that?!.... So I have to conclude that this site is doing everything in order to keep me awat of my money. I have exactly 481 usd on BK8. Ther rules are different for me alone.
https://imgur.com/a/k2zlGso