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I passed KYC as I've been requested to do so when I asked them why is bet cancelled. Now I am waiting their response, but I am I'm pretty sure it will just be some empty phrase. I will update you here what I've been told.
Since you said, you have contacted them, and they are yet to reply, I will ask: How long have you dropped their Support a Message? If it's not that long or up to 48 hours, which most Supports takes up to, before they reply to a Message, due to the gravity of the Complaints they receive on a daily basis, I will advice you to stay patient with them and see the result or what their reply will look like.
I don't know their rules in terms of voiding a game, but I'm pretty sure game voids all the time, ok, casino, but with a valid reason to why it was done. So I will advice you to exercise a little patience and see their reason why. You will update the thread with and other, who are experienced, will also look into the matter.
Sorry for that bad experience. I know, how it feels when you have already seen and are sure of the game result and going in the casino with the intention of seeing a green welcome page congratulating you of your winning, instead you saw a voided game, it's really painful.