Update:

My emails to support are now be opened in West Palm Beach Florida, not sure if anyone can help with this

Recipient opened    West Palm Beach, FL
71.57.149.160    Chrome Windows    Apr 20, 2014
about 18 hours ago
Recipient opened    West Palm Beach, FL
71.57.149.160    Chrome Windows    Apr 20, 2014
about 18 hours ago
Recipient opened    West Palm Beach, FL
71.57.149.160    Chrome Windows    Apr 20, 2014
about 18 hours ago

going to post this in both threads for now