Good day, everyone,

Upon review with our team, the decision to block user withdrawals stems from the following reasons:
1. Multiple accounts: The user's initial account was suspended in April 2023.
2. Engagement in arbitrage betting using both the first and subsequent accounts.

Contrary to the user's statement, the withholding of withdrawals is not related to OTP/phone number authentication.

Here is the chronological sequence of events:
The user initially registered their account under the username "elonam," which was flagged by the sportsbook provider BTI due to arbitrage activity —deemed high risk— leading to the suspension of the account in April 2023. The official reason for the suspension was abnormal betting behavior identified by BTI. Despite this, the user managed to withdraw all funds.

Subsequently, the same user who successfully attempted to withdraw funds from BK8, re-register using the username "elonushe". However, shortly after placing bets, the provider flagged the account again for the same reason. As a result, the winnings were voided due to the breach of both BK8's and the provider's Terms of Service.

In the end, BK8 is willing to refund the player's deposit, totaling MYR 549.21. However, the user refuses to accept this refund and insists on being paid in full, including the voided bet amount.

Evidence supporting these actions includes:
1. KYC documents from both accounts, which, due to confidentiality policies, cannot be shared.
2. Notification/flagging emails from BTI, available for review by trusted third parties.
3. Chat records, are also open for review by trusted third parties.