So they claim I played a game which had RTP above 100%, yet they also admit I lost money playing it. That's why they decided to void all my bets and refund my deposits.
In the interest of fairness and transparency, I ask of them to comment in detail the alleged exploit in the rules. Considering they now claim the game is "fixed" there is no security reason why they wouldn't be able to comment.
Please explain to the community why you confiscated over 3btc from my account. Thanks.
In the interest of fairness and transparency, I ask of them to comment in detail the alleged exploit in the rules. Considering they now claim the game is "fixed" there is no security reason why they wouldn't be able to comment.
Please explain to the community why you confiscated over 3btc from my account. Thanks.
The game itself did not have over 100% RTP, but rather when your game-play combined with the prizes received from the daily tournament and the bonuses we offer allowed you to wager safely to receive over 100% RTP.
We have the right to revoke bonuses when a user is taking advantage of them to profit off our website without any loss factor (as clearly mentioned in our ToS). You've admitted by yourself that you've lost over 5 BTC from playing blackjack but profited 8.5 BTC solely off bonuses.
If we were to really void all your bonuses, you would've received only 2.1 BTC back from your initial deposit, as you've already lost 5 BTC. But out of good faith, we decided to refund your entire deposit's worth of BTC. No other website would do such a thing.
You've first agreed to a deal for $124,000, settled the case, and then complained about the price difference once the deal was settled. We felt your request was genuine and fair, and we honored you with additional $46,000 as well. But you will not be receiving any profit you've made by abusing our bonus system. This is an unreasonable request.