His last login was yesterday (29th November) yet his last post was on the day he created this thread but he has not updated the thread. I think it is far too soon for Rollbit to address this therefore the OP should have been patient.
In response to your question, the OP will have to confirm but I am certain he stated he won the game and the bet but later when he logged in to the account, he found the bet was voided. The screenshot shows he won the Al Fayha FC vs Ahal FC game.
Was this bet actually canceled after the game has finished or was it canceled before it started? You placed the bet on the 23rd of Nov. so is it possible that you were refunded before then?