We're all about the players at BC.GAME but when the player abuses the platform to defraud us and make money and requests more money on top of the hundreds of thousands they've already exploited from us, we will not honor such cases nor do we think there was a breach in any of the ToS in regards to what we have done. We have let the user keep over $500,000 from what he made out of exploiting the bug; without pursuing the funds. There is no complaint to be addressed in such a case.
It’s always much easier to take the side of the customers because, the site exists to serve its customers and that’s the part of the population we mainly fit into. After all, the house (generally) is often known to have the hedge (I say this without any specifics but, as a norm).
Still, I can attest that some gamblers could be really terrible, taking every discovered loophole to their advantage and still, when discovered, they go the length of trying to play the victim.
BC. Game shouldn’t have let that linger for a long time though without putting up some explanation that disposes the inevitable and clarifies things.
In all that, it’s still cool having a support team on forum along with an official account to handle such situations when need be as well as, handling previous situations.