but based on the flow of communication between the complainant and BC.Game on the complainant's thread, it will take some time before it will be resolved or it will not.
We're all about the players at BC.GAME but when the player abuses the platform to defraud us and make money and requests more money on top of the hundreds of thousands they've already exploited from us, we will not honor such cases nor do we think there was a breach in any of the ToS in regards to what we have done. We have let the user keep over $500,000 from what he made out of exploiting the bug; without pursuing the funds. There is no complaint to be addressed in such a case.
It's a welcome development that you've started a good support campaign here, it will increase the level of trust in you guys and I could see that many issues are being resolved gradually which relieves me more.
At some point, your casino was the most-alleged company here on Bitcointalk and it pains me personally as other casinos are operating as well but with little or no flaws. This takes me to the fact that what you guys call faults at times might not be as you say it but your overbearing nature and uncared attitude.
Regardless, this is why a support page like this is good at this time, after all, it will be able to help readers to read from both sides to really know the truth about the matter whether it's you or the bettors that is guilty.
You are doing well with this development!