I really wish this were true, about being "all about the player". I am not going to get into the details of my case publicly right now (BC is certainly aware of it) But my experience has been terrible. I have been ignored and blown off, and when I finally received some communication it was just more dragging of the feet, with everyone claiming it wasn't in their hands to resolve it, despite multiple people at BC admitting that mistakes were made. It seems BC was only interested in resolving a few high profile complaints here for PR purposes.
Now is your best chance to be heard since BC.Game started this mass resolution to all pending cases against them as long as it doesn’t involved any abuse with their promotion. If @efialtis acknowledged your case then it means that you have a good chance to establish your case to bc.game
Start your own scam accusation thread on the reputation board and let Bc.game check it and discuss publicly so that forum members can check all the valid points to determine who’s right or wrong.
It’s necessary to share your case in public so that we can understand what’s really the problem.