What happened:: i wanted to wtihdraw my money and got requested for a verification, succesfully completed it and withdraw half of my money. Later on i played some more, and my balance remained mostly the same or even decreased. After that i decided to withdraw rest of my balance and was asked to complete the verification again. Succesfully completed it again and received message that i can withdraw now
https://prnt.sc/sqgwN8UZtmti . The same day (11 November) i put rest of my balance on withdrawal and still havent recieved it.
First 2 weeks casino was answering me like this "We apologize for the delay. Unfortunately, your withdrawal request is still being processed.
We will notify you once the transaction is made.
Later on, after my today chat with their support , thats the answer i received
I actually wanted to point out wether it's an issues arising from you that you're unable to complete the kyc request, but looking at the case with a critical focal view, there's much to be suspected about the platform you're using, were you not able to identify some of their online reviews to have gone through before using them, because i may have to blame you here since you're not sure of having adequate information about them before using them, you're lucky that they granted your first two requests, all because you're not making a complete withdrawal, you now discover that after attempting to do so, maybe you should recheck their ToS if it allow complete withdrawal or not before establishing your fact finally.