Thnx for the impact. I have tried to contact them today, via the page given above, but its still the same google captcha error, so i guess its not possible to file a complaint via the link richy.casino provided on their site.
All I know is Pagcor is very strict and they will call out or revoke their license if there are valid complaints on online casinos they managed to issue a license
Have you tried their contact page to follow up on your case?
https://support.pagcor.ph/contact-us.phpYou can also email them about your concern
info@pagcor.ph I'm sure if they receive your complaint they will follow it up and instruct richy.casino to address your concern