BC.Game not taking Responsible Gaming or Problem Gambling seriously

I conveyed my gambling problem/addiction mutiple times, I exhibited clear and obvious signs of problem gambling and BC ignored their responsibilities, license requirements, and laws governing their operation.

I contacted my VIP host at BC.game and told him my gambling was out of control, and asked if there was a point to self exclude due to the fact the account was anonymous and couldn’t I just make a new account to get around the exclusion. At this point I had already performed many deposits and withdrawals and my account was still completely anonymous. He informed me that yes it would be pretty easy to circumvent a self exclusion due to this, he gave me a bonus and no other action was taken, not even to KYC my account or give me a self exclusion.

https://imgur.com/a/gz54Mge
https://imgur.com/a/UfEfjsk
2nd link is for BC to be able to cross reference the amounts and dates since this host has since deleted his account

On another occasion I contacted my VIP host asking for a free bonus to wager with, and explained I was dealing with the death of 2 people very close to me and that gambling was the only thing that distracted my mind from the grief. No actions were taken despite this being a clear and obvious sign of problem gambling.

https://imgur.com/a/GvuSepO

Another occasion I was conversing with my VIP host at BC.game, harassing him for a free bonus, as I did numerous times when I ran out of available funds to gamble with. I explained I was out of funds for a few days and he suggested that I should “chill” and that a little break is always good. I replied “asking me to take a break from gambling is like asking a meth head to stop smoking meth” The host replied with a smiley emoji. No actions were taken.

https://imgur.com/a/pInnDli

Here is BC.Game (https://bitcointalk.org/index.php?action=profile;u=3592321) stating the hosts have a responibility to pick up on the clues and act.

https://imgur.com/a/DWz9dlo

Also of note, is I am in a prohibited location not allowed by the casino (Costa Rica). I was completely unaware of this until recently when I noticed on AskGamblers and CasinoGuru when viewing BC.Game complaints and error message on their pages said my country is not allowed at this casino. I am not geo blocked on BC, I have never used a VPN.

My IP logs on the site are from Costa Rica
https://imgur.com/a/G5mR2a2

My phone number registered is from Costa Rica
https://imgur.com/a/2hKmkxg

BC.Game stating Costa Rica is a prohibited location
https://imgur.com/a/WxvYKrI

I am not using this as a reason for the claim, or for a reason they should be held liable, I believe it points to a pattern of behavior. They had to overlook a lot of things to keep me gambling on their site.

They overlooked my clear statements about my gambling problem. They over looked my general behavior, for example, the last 60 days my account was open, I made over 330 different deposits.

They overlooked their license requirement and Curacao AML laws by never asking me to KYC. Not only did they not KYC me, despite hundreds of millions of dollars in wagers, and millions of dollars passing in and out of my account, they never even asked me to register my name or birthdate. All they have is my email. Not even a date of birth to know that I am of legal age.

They overlooked my prohibited location.

Maybe one of these things alone could be an oversight, but all of them together, show it was likely intentional.

There were numerious times I had thoughts of stopping, but I was constantly losing all my available money, that I became reliant on all the bonuses (daily reloads, weekly, monthly, loss back) to pay rent and food, etc. Problem gamblers only consider stopping when they bottom out and lose everything, but when that happened I always had thousands of dollars of upcoming bonuses coming that I was going to need to pay bills or gamble to get what I needed to pay bills and the cycle would repeat over and over.

I tried resolving this directly with the casino. Only recently after weeks of being ignored, with their renewed effort of transparency and resolving outstanding issues their PR person reached out, and eventually forwarded me to the head of their legal/compliance department. When they provided the contact info (TG name) I recognized it from a complaint thread here that I read. He made a post shilling for BC without disclosing his affiliation with the casino. His remarks in the post didn't encourage me at all that there would be a resolution due to him referring to "salty degens crying about losing" BC confirmed it was his post and admitted it was a bad look. I don't think this is nefarious or anything like that but it didn't give me a lot of hope

post: https://bitcointalk.org/index.php?topic=5467886.msg62958581#msg62958581

BC.Game admitting it was their complaince/legal officer
https://imgur.com/a/bOhOsjb

I also reached out to @efialtis https://bitcointalk.org/index.php?action=profile;u=2597426
In attempt to resolve this due to his relationship with BC.Game, he fought for me and a resolution to no avail. I appreciate his efforts and I think it says a lot about him that he fights for players regardless of his financial relationship with the casinos. His reputation is well earned.

Finally, my account is now self excluded/closed due to "problem gambling". I did not explicitly request this. Only when shown my complaint (no demand or threat) my host self excluded my account for problem gambling. Why now? Why not any one of the other times I conveyed my problem?

https://bitcointalk.org/index.php?action=profile;u=2503677

BC.game
$550,000 (this is the estimated amount lost after the first time I clearly conveyed my gambling problem:
Various cryptos: