@Betwrong, whether you are KYC verified or not is irrelevant. It simply facilitates the process, but feel free to leave it blank if you are not verified. Regarding paragraph 5, please outline the currencies you possess and include their respective addresses in the email.
Done.
Thank you very much, @betnomi, for the quick reply!
I don't know how long it will take, but I'm already grateful that you've decided to take actions. I will be following this thread in hopes to read the news about the first people refunded, and, of course, I will reply here immediately when I will be refunded myself.
Again, Thank you for the intention to manage this issue professionally.