it is their loss of opportunity if they won't be active here in the forum. as users/gamblers in the forum will only seriously play on a casino if they have active engagement with the community. because if they are not active here, how can you trust them to answer your queries or issues encountered in their site?
let's give them like a month or two, and if they won't say a thing, then i guess, it is the player's choice if he will play on this new site. because if waiting for an answer from them is too difficult, then why would you waste your time from uncertainty?
I consider you very generous for your willingness to give them two or three months to get an answer. However, let me explain to you a simple thing. The casino representative is not very active, it's true. But he visits the forum from time to time, meaning he is not completely absent. Therefore, I would prefer to jump directly to the conclusion that he is completely absent. Since the casino is new to the market, it is natural for the team to be busy completing the rest of the development stages. In general, his use of a Cooper membership account is a good sign of the casino team’s willingness to take their official ANN seriously here on bitcointalk forum.