Problem can happen to anyone with try to keep Intouch with them through email and as mentioned The Quin who is responsible for the having in contact with members at this forum hopefully someone will give you reply even this can take time because mostly peoples are doing other jobs and works as well and have no enough time for this forum just because of this it's usually taken more time.
Quinn usually handle all the cases here quickly once it’s already given to his attention. The user problem is probably due to a glitch on displaying the balance or an error to withdrawal approval.
I wrote to TheQuin in private messages, but so far there is no answer,I'll wait, there's nothing left
You are not being ignored but rather the timing of your issue is probably on representative vacation since we are still on weekends. Give them until tomorrow or until Tuesday to check your concerns. Rest assured all issue here is being deal properly.