The example is probably not the best one. The user has paid too much in fees. It could have been lowered down through means which are all available right now.
However, the point generally remains: that Bitcoin transactions are expensive and slow. There's the SegWit, there's personalized fees, there's consolidation of UTXOs, there's even Lightning. The fees remain high nonetheless, on-chain transaction fees to be specific.
More than a decade has passed and this remains an issue. The rise of Ordinals has even aggravated the problem. Perhaps there's a point in centralized services. Perhaps there's a point in IOUs. Perhaps Hal was right.
Bitcoin itself cannot scale to have every single financial transaction in the world be broadcast to everyone and included in the block chain. There needs to be a secondary level of payment systems which is lighter weight and more efficient.
I believe this will be the ultimate fate of Bitcoin, to be the "high-powered money" that serves as a reserve currency for banks that issue their own digital cash.