Thanks for the detailed explanation.
Have you shared this information and proof with the Casino Guru team? I know you said you did, but in the thread (https://casinoguru-en.com/bc-game-casino-player-s-withdrawal-is-delayed-and), your reply is still being awaited, and the countdown shows a little under two days remaining. Maybe their specialist, Peter still hasn't taken a look at the data to update the topic and confirm that you sent the proof that they requested.