You can also see that most of these issues were resolved.
Why most of your costumers commonly end up like this?
Selectively scamming people and trap them through KYC verification upon withdrawal?
That's a big shame for your company.
Hello, the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts.
The time duration varies from case to case. Some might take a couple of days to finish the procedure, and some might take much longer. This thread's author case was resolved in just over two weeks' time.
If you need any assistance with our app, please let us know. We'll be happy to help.