First of all am only hearing about the name of this exchange for the very first time, secondly without having to take much of the time we should already know that this is just all about fake exchange, it is not a regular thing that a reputable exchange will demand you to make payment for having any issue with them after your account might have been frozen, which means the reason behind doing that on the user is intentional, don't pay anything to them in other not to accumulate to your experience with them, it still baffles me that some people can be using a low reputable exchange that even many are not aware of.