Hello,
Did you encounter any issues with our app?
To be honest with you, I would never consider using your app. This is due to the countless horror stories I've heard over the years from your users. It must be a very profitable business model for you to just seize any user's coins you see fit, and then only sometimes release them after the victim has complained very publicly and loudly about the theft.
For people looking for a good multi-coin wallet, I would gladly recommend Trust Wallet for mobile devices and Exodus for desktop. I know there's others but in all my years in crypto I've never had a problem with either one of those.
Hello, so sorry you have this impression about our service.
The users' funds are untouched in the accounts throughout the verification procedure. We would like to highlight that we never intend to take advantage of our users' funds. As for the case resolution speed, it depends on the users' cooperation. Typically, it takes a couple of days after providing all the requested details.