We have received a large number of refund requests, many of which are duplicates. We are carefully analyzing them to separate legitimate requests from bogus ones. While we intended to complete this process sooner, we are actively working on it and appreciate your patience.
@Betwrong, to confirm, we have received your request and will process it.
Thank you for your reply. It's really a good news to me because I have around $500 stuck in the site, which is kind of big money where I live.
Let's just wait, guys, and hope for the best. As @Hispo said above, it could take time to do it properly, so let's not rush them.