We have received a large number of refund requests, many of which are duplicates. We are carefully analyzing them to separate legitimate requests from bogus ones. While we intended to complete this process sooner, we are actively working on it and appreciate your patience.
@Betwrong, to confirm, we have received your request and will process it.
I already suspect that there are a lot of duplicates because they may not be sure that the request has been sent and received, those who have sent the request should get a reply that the team has received the user's request for a refund, moreover I also believe that there must be fake requests that will also be involved because after there was a notification from this thread about refunding users of course there were lots of fake users to mess with it. so the team will experience a lot of wasted time to separate which ones are real and which ones are fake as well as duplicate requests, I think hopefully it will be resolved in the near futureg